EDSL Nguyen Limited, established in June 2024, operates an Asian fusion restaurant under the trading name November Eatery Long Bay, located in Long Bay, Auckland. Our restaurant features a Vietnamese-inspired all-day dining menu, combining fresh flavours with contemporary presentation. We are committed to delivering high-quality cuisine and exceptional customer service in a vibrant and welcoming environment.

About the role:

To succeed in this role, you will need a strong understanding of organisation and management, along with a clear grasp of what defines outstanding customer service and how to build and maintain long-term customer relationships. Ultimately, you will be responsible for fostering a professional and positive working environment, promoting team productivity, and ensuring the consistent delivery of exceptional customer experiences.

 

What we offer:

Full-time permanent roles - 30 minimum guaranteed work hour per week  

The rate of pay or salary: $30.00/hr - $35.00/hr before tax depending on depending on backgrounds and experience

 

Key responsibilities and tasks

  • Manage daily front and back-of-house operations
  • Supervise and train staff, prepare rosters, and monitor team performance
  • Ensure consistent food and service quality aligned with brand standards
  • Maintaining relationship with customers and developing loyalty customers
  • Monitoring and managing customer complaints.
  • Ensuring customer satisfaction and follow restaurant procedures to increase productivity.
  • Arranging the purchasing and pricing of goods according to budget
  • Developing new suppliers and maintain relationship with the current suppliers
  • Maintaining records of stock levels and financial transactions
  • Coordinating with management to oversee daily operations and maintain accurate financial and administrative records.
  • Recruiting, managing and motivating staff both as individuals to realize their maximum potential.
  • Developing special promotions and advertising materials, while ensuring compliance with local regulations and restaurant standards.

 

The qualification and work experience requirements:

Having a Diploma (Level 6) or higher in Hospitality, Management, Business, or a closely related field, along with proven experience in developing and managing customer relationships, is preferred.

OR,

A minimum of three years of relevant managerial experience in the hospitality industry is preferred.

 

Additional Requirements:

  • Strong skills in planning, organisation, and attention to detail
  • Experience in budget control, cost management, and reporting
  • Excellent communication and interpersonal skills
  • Ability to handle customer complaints tactfully and professionally
  • Flexibility to work evenings, weekends, and public holidays
  • A current Food Safety Certificate or willingness to obtain
  • The ability to speak multiple languages is a real bonus — Vietnamese is especially desirable but not essential, as it supports effective daily communication with our kitchen staff

Applicants for this position should have NZ residency or the legal rights to work in NZ

If you meet our requirements, please forward your cover letter and CV.

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