Service Manager

Employer name: Sunshine Commercial Cleaning Services

Location: Christchurch, Canterbury
Employment Type: Full‑time, Permanent
Pay Rate: NZD 30 – 35 per hour (depending on experience & qualifications)

 

About Us

We are a leading commercial and domestic cleaning services provider, delivering high‑quality, reliable cleaning solutions to our clients. With a commitment to service excellence, and client satisfaction, we seek a proactive Service Manager to lead operations, maintain service standards, and build lasting relationships with clients and staff.

 

Key Responsibilities

  • Oversee day‑to‑day operations and customer service delivery.
  • Monitor service levels, quality standards, response metrics, and ensure continuous improvement in customer satisfaction.
  • Handle escalated customer complaints or disputes personally; ensure they're resolved efficiently and professionally.
  • Develop, implement and review customer service policies, procedures and after‑sales service programs
  • Schedule and roster staff, manage attendance, and ensure operational coverage.
  • Ensure staff and service delivery complies with NZ Health & Safety regulations.
  • Train, coach, and supervise staff; conduct inductions, safety briefings, and performance reviews
  • Identify opportunities for training and process optimisation.
  • Foster a positive work culture focused on service excellence, teamwork, and professional development

 

Qualifications & Experience

  • Tertiary qualification at Level 4 or above or in management, finances or any relevant area of study
  • At least 2 years’ relevant work experience may substitute for a formal qualification
  • Leadership experience
  • Interpersonal, communication, and problem‑solving skills
  • Competent with Microsoft Office and customer service systems
  • Organisational, scheduling, time‑management and coaching capabilities

 

What We Offer

  • Competitive hourly rate: NZD 30.00–35.00 (based on experience and qualifications)
  • Permanent full‑time position with 30 hours per week guaranteed
  • Be part of an inclusive team culture focused on delivering excellence in customer experience and quality services

 

How to Apply

To apply, please submit your CV and a brief cover letter outlining:

  1. Your suitability for the role
  2. Your current visa status
  3. Your availability

Upload and apply through MyJobSpace.

 

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