We are seeking an enthusiastic and reliable Retail customer service Ice Cream Associate to join our team. This role involves preparing and serving ice cream, coffee, and other beverages, maintaining a clean and welcoming environment, and contributing to our brand’s presence through social media management. This is a full time position at 30 hours per week.

Key Responsibilities:

  • Prepare and serve ice cream, coffee, and other beverages to customers

  • Take customer orders accurately and process payments using POS/register systems

  • Clean and maintain café equipment, including espresso machines, grinders, and ice cream makers

  • Wipe down and sanitize tables, benchtops, and service areas regularly

  • Monitor stock levels and assist in stocktaking and restocking supplies

  • Manage daily social media tasks, including taking content, responding to comments, and helping post stories or updates aligned with the brand voice

  • Follow all health, safety, and hygiene procedures

  • Contribute to a clean, friendly, and efficient work environment

  • Support the team with other tasks as required

  • Night shift mostly.

  • Available to work during Public holidays

  • Additional hours might be required during peak season’.

     

 

 

Ideal Candidate:

 

  • Friendly, punctual, and able to work in a fast-paced environment

  • Strong communication and customer service skills

  • Confident using coffee machines and comfortable with food handling

  • Familiar with social media platforms (especially Instagram and TikTok) and understands basic content creation

  • Basic knowledge of food safety and hygiene practices

  • Able to work flexible hours, including weekends and holidays

  • Some relevant work experience’ is appreciated.

To be considered for this role you must be able to work a combination of weekdays, Saturdays and Sundays, public holidays as well as being available to work extra days when required during peak season. You will also need to be comfortable being in sole charge for some periods.

Employer Request: “We prefer a video profile with your application - it helps us get to know you better and may increase your chances of being shortlisted.”

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