Client Relations Manager

Company Overview

Excellent opportunity to join a successful and well-established Auckland based hotel and become a part of a great team.

Job Summary

The Client Relations Manager is responsible for maintaining positive relationships with hotel guests and clients, ensuring exceptional service and satisfaction, resolving issues efficiently, and coordinating with hotel departments to meet client expectations and drive repeat business.

Key Responsibilities

• Act as the main point of contact for VIP guests, corporate clients, and repeat customers.
• Handle guest feedback, concerns, and complaints promptly and professionally.
• Maintain client databases and manage guest profiles to personalize services.
• Coordinate with front office, housekeeping, F&B, and sales teams to ensure guest needs are met.
• Conduct regular follow-ups and surveys to measure customer satisfaction.
• Assist in developing loyalty programs and promotional offers.
• Host client meetings, hotel tours, and special events.
• Monitor online reviews and respond on behalf of the hotel where appropriate.
• Maintain a high level of visibility in guest areas and be proactive in engaging with
  guests.

Job requirement: applicant must meet following requirement to apply for this job

• Diploma or Degree in Hospitality Management or related field.
• Minimum 2–3 years of experience in customer service or client relationship management in the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to resolve conflicts with professionalism and tact.
• Knowledge of hotel management systems (e.g., Opera, PMS) is preferred.

Other details:

Primary address of work: Auckland
Vacancy number 1
Employment type: Permanent full time
Minimum hours per week: 30 Hours
Maximum hours per week: 40 Hours
Minimum hourly rate (low salary range): $25/hour
Maximum hourly rate (high salary range): $38/hour

To apply for the job, click Apply Now!!!